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Frequently Asked Questions

What does the frame size mean?

  • 4×6 Inches = 10×15 Centimetres
  • 5×7 Inches = 13×18 Centimetres
  • 6×8 Inches = 15×20 Centimetres
  • 8×10 Inches = 20×25 Centimetres
  • A4 (8.25×11.75 Inches = 21×29.7 Centimetres)

Size does matter. Our frames are designed to take standard UK photo sizes and enlargement sizes. The centimetre sizes are approximate. If there is no mount the photo size will usually drop into the back. If there is a mount then the photo will need to be positioned and taped into place.

There will always be a portion of the photo lost at the edges because of the rebate at the front of the frame. When a mount is used a little bit of the photo will also be lost in order the keep the photo in place behind the mount.

For our multi-aperture collection frames the aperture sizes will be explained on the facepaper.

How can I choose the right frames and sizes?

The size of the artwork: Make sure the frame is large enough to accommodate the artwork without covering any important parts of it.

The style of the artwork: Choose a frame that complements the style of the artwork, such as a simple, minimalist frame for a modern piece or an ornate frame for a traditional piece.

The space where the artwork will be displayed: Consider the room where the artwork will be displayed and choose a frame that matches the decor and style of the space.

Do your frames hang on the wall as well as stand on a table?

We will specify if the frame is wall hanging only. Wall hanging frames usually have good quality hooks or sawtooth hangers. Many of our desktop frames are supplied with hooks for hanging either horizontally or vertically. Some glass items and metal frames with slide in backs do not have hangers.

Please check the website or email us if you are unsure. Note: we do not supply any accessories for hanging.

What materials are the frames made of?

We use a variety of materials to give the most elegant presentation of the customer’s photos and to match their decor. The best quality metal frames are zinc alloy castings which make the frame quite heavy and solid as well as steel pressed frames. These can be plated usually in silver or nickel. They can also be coated in an epoxy resin which produces a superb enamel finish effect. We only use aluminium for our desktop frames to achieve a particular colour finish. These frames will be lighter than steel or zinc ones. We use high grade extruded aluminium for our certificate frames.

Excuse the pun, but our glass is a cut above the rest of the market. Our ranges are thicker at between 4-5mm than most of our competitors. We pay close attention to ensure perfect bevel edges and smooth finishes.

The most commonly used wood in the market is pine which is light and soft. We only use this in profiles up to 20mm for certificate and poster frames. For higher quality, better grain and more stability we use solid oak sourced from sustainable forests in the USA. Oak is particularly good for engraving and laser etching. In some cases, we also use high quality MDF as this is cheaper than wood and can provide an excellent painted or paper wrapped finish.

How are the frames packaged?

Our photo frames are usually supplied in an individual white box that is labelled with the range, the size, the product code number and the bar code. Inside the box, frames may be bubble wrapped and/or tissue wrapped for further protection. Some larger multi apertures are also shrink wrapped for display purposes.

A4 certificate and larger poster frames are shrink wrapped. Sizes above A3 often have paper corners on each side for added protection. Most frames have an individual brown box for safer shipping.

Where do you deliver to?

We ship to the whole of the British Isles, the Channels Islands and Eire. You can view our delivery policy here.

How quickly can you deliver?

Free shipping is included on all orders as standard. Orders placed before 1pm (Monday-Friday) will be shipped on the same day. Orders placed after 1pm will be shipped on the following working day. Orders placed after 1pm Friday will be shipped on the following Monday.

What is Hampton Frames Retail returns policy?

If you have received your order and are not happy with an item, it is an incorrect product to which you ordered or it is no longer required you may return it to us at your cost if you notify us within 30 days of delivery using the ‘Contact Us’ section on the website. Should we need to collect the goods the cost of this will be deducted from your refund.

You can view our full delivery, returns and refund policy here.

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